The business services industry includes companies that provide support, specialized or professional services. Typical examples include landscaping, pest control, and staffing. This industry is growing rapidly due to increased demand for services that allow businesses to operate more efficiently and reduce costs.
Jobs in this industry pay well, ranging from entry-level salaries to executive positions. Most positions require only a high school diploma or GED certificate, but some do require a bachelor’s degree.
Careers in this sector can be diverse, from human resources to information technology roles. Employees often work as part of a team, which is important for these careers because teams can solve problems faster and more efficiently than individuals.
Some service professionals need strong interpersonal skills, because they work closely with customers. It’s important to treat people with respect and dignity when interacting with them. This can make them more likely to refer you to other people who may need your services.
When the economy is tight, people often cut back on services, such as oil changes and dog walkers. This can affect the profitability of your company.
To get your customers to see a service as valuable, you need to make it easy for them to access it. You also need to make sure your service is worth the price.
The difference between products and services is that goods can be stored for later use, while services need to be delivered when a customer requests them. This means that your customers need to be involved in the process, which is why it’s important to have customer engagement tools built into your business processes.
This will help you build a customer-centric approach to your business operations, and it will allow you to track the impact of the changes you make on your customers. You can also use customer feedback to identify opportunities to improve the business services that your customers consume.
Start with a small set of pilot business services to test the way you define them, manage them, and map out your system of action in ServiceNow(r). Involve your Business Liaisons early in this process to identify metrics to track the success of these new services. Create metrics on regretted attrition within the first 180 days, satisfaction, and intent to stay–not technical or incident management metrics.
Practitioner insight: Focus on the four elements of service design: engagement, action, offering, and delivery. Define your business services using the system of engagement and the system of action, which are connected by a common service data model, and link them to your applications with workflows, tasks, and processes (see the product page for the ServiceNow Common Service Data Model).
As you implement the business services, consider incorporating the four elements into each step of the process: engage the customer to improve the services they consume, build a service offering that meets their needs, deliver the service with high quality, and manage the service to ensure the delivery of value.